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General Resources
Important benefits information can be found under this Resources page. In addition to this website, the Benefits Service Center is another benefits resource for enrollment assistance, benefits questions, and Annual Open Enrollment assistance. Trained Benefits Specialists are available to answer your questions by calling (844) 635-0709.
State Health Benefit Plan (SHBP)
Locating an In-Network Provider
To locate an In-Network Provider, click the link below for the applicable carrier.
Contact State Health Benefit Plan at (800) 610-1863 or visit the State Health Website.
Contact LiveHealthOnline (Telemedicine)
Contact LiveHealthOnline at (888) 548-3432 or visit the LiveHealthOnline Website.
Dental
Locating an In-Network Provider
To reduce your out-of-pocket costs and prevent balance billing, you are encouraged to use in-network dentists. Visit www.metlife.com/dental to locate participating dentists. Select “PDP Plus” dental network. You can also download the mobile app to view plan information, find a provider, or view your ID card. Please refer to the Benefits Summaries for complete details.
Contact MetLife
Contact MetLife at (800) 942-0854 or visit www.metlife.com/dental.
Vision
Locating an In-Network Provider
With the MetLife vision plan, you may visit any vision provider. However in order to maximize your vision benefit , it is recommended you access participating providers by visiting www.metlife.com/vision. Click “Find a Vision Provider” from the home page, and follow the search instructions. Be sure to select the MetLife Vision PPO Network.
Contact MetLife Vision
Contact MetLife at (855) 638-3931 or visit www.metlife.com/vision.
Flexible Spending (FSA) - Medcom
Healthcare FSA Reimbursement
Click here to go to the Medcom website.
Contact Medcom
Contact Medcom at (800) 523-7542, option 1 or via email at medcomreceipts@medcombenefits.com.
Life Insurance
Life Insurance Continuation of Coverage
In the event of termination of employment, you have the option to continue your life insurance coverage if certain conditions are met. Should you wish to apply for continuation of coverage you must contact Prudential within 30 days of your date of termination.
Contact Prudential
Contact Prudential at (800) 944-8786 or visit www.prudential.com.
Permanent Life Insurance with LTC
Contact Chubb
Contact Chubb at (855) 241-9891 or email: claims@gotoservice.chubb.com
Disability
Contact Prudential
Contact Prudential at (800) 842-1718 or visit www.prudential.com. To file a claim, visit www.prudential.com/mybenefits.
Short Term Disability Guide
Critical Illness
Contact MetLife
Contact MetLife at (800) 438-6388 or visit www.mybenefits.metlife.com.
Group Legal
Contact ARAG Legal
Contact ARAG Legal Plans at (800) 247-4184 or visit www.araglegal.com.
Identity Theft
Contact Equifax ID Watchdog
Contact ID Watchdog at (866) 513-1518 or visit www.idwatchdog.com.
Employee Assistance Program (EAP)
Contact Guidance Resources
Contact the Employee Assistance Program at (800) 311-4327
www.guidanceresources.com (ID: GEN311)
Retirement & Savings
For questions or additional information, contact the applicable carrier below.
Teacher's Retirement (TRS) at (800) 352-0650 or www.trsga.com
Public School Employees Retirement System (PSERS) at (800) 805-4609 or www.ers.ga.gov
AIG Supplemental Retirement:
Debbie Smith: (229) 292-1003
Brad Skinner: (229) 305-6378
Matt Rawlins: (229) 289-7450
Beneficiary Updates: aig.com/RetirementServices